Ygomi builds and operates companies that deliver innovative software and services for essential business needs. Ygomi's businesses provide solutions in vehicle telematics and multimedia, vehicle manufacturer dealer support, electric vehicle (EV) support, customer care, and communications. Headquartered in Fargo, North Dakota, U.S.A., the Ygomi businesses serve leading corporations with approximately 600 employees in the U.S., Asia, and Europe. The Ygomi companies include:
ArrayComm leads the global wireless voice and data communications industry in multi-antenna signal (MAS) processing software and physical layer solutions for WiMAX and LTE wireless infrastructure and client device applications. Incorporated with customers' equipment, ArrayComm's A-MAS! software combines MIMO, beam forming, and interference cancellation to improve end user experiences and radio network economics through gains in coverage, client data rates, and system capacity. ArrayComm's comprehensive and flexible PHY solutions include optimized DSP software and hardware accelerators that save development costs and time-to-market.
Connexis has long-term partnerships with vehicle manufacturers worldwide to deliver a full range of automotive support services. Connexis is supporting major vehicle manufacturers in the planning, launch, and market support of electric vehicles (EVs). Connexis technology enables delivery of telematics services via any communications protocol, and through built-in devices or mobile phones. Connexis is providing the application store for the next generation of multimedia systems using semi-open platforms. Customers are vehicle manufacturers and major tier-1 multimedia suppliers.
Delivering top-quality professional services including technical support, customer acquisition / retention, and telematics call centre services for leading companies worldwide, SEI supports industry leaders in consumer products, computer software, quick service restaurants, and vehicle manufacturing. SEI operates two call centres in the U.S., two in Europe, and one in China. These locations support more than 20.000 active customer locations in 147 countries and territories with 24x365 operations. Each year, SEI's staff typically handles about 1 million inbound and outbound calls, and over 100.000 chat sessions. SEI technicians support customers in 18 languages.
SEI's services include technical support for the workshops in all 4800+ BMW dealerships and training facilities worldwide, and voice telematics services including E-Call to more than 250.000 BMW vehicles in Europe.
SEI is a preferred supplier of managed telecare services for Microsoft Corporation, handling key partner sales activities across market segments for mid-sized customers, including lead qualification.
T. Russell Shields
T. Russell Shields is founder and Chair of Ygomi LLC, which builds and operates companies that deliver innovative software and technology-based services. He has a 40-year track record of creating and developing businesses that define new industries. They include Shields Enterprises International (SEI), which provides customized call center and managed business services to major multi-location corporations through service centers in the U.S., the UK, Hungary, and China; Cellular Business Systems, Inc. (CBSI), which evolved into Convergys (NYSE:CVG), a leading provider of outsourced billing services; and Navigation Technologies (now NAVTEQ) the world's leading provider of map databases and related software for advanced transportation applications.
Mr. Shields was one of the founders of the organization that became the Cellular Telecommunications and Internet Association (CTIA); a founding officer and director of the Intelligent Transportation Society of America (ITS America); a founder and director of the ITS World Congress; and General Chair of the 1996 ITS World Congress. He was also the first President of the Automotive Multimedia Interface Collaboration (AMI-C). He has chaired the Communications Committee (A3A05) of the Transportation Research Board (National Research Council), and is Convenor of ISO TC204 WG16, which develops wide-area communications standards for intelligent transportation systems. Mr. Shields has been a member and chair of many committees of the Society of Automotive Engineers. He received the 1998 SAE-Delco Electronics Intelligent Transportation Systems Award for distinguished service to the ITS industry, was named an SAE Fellow in 2007, and was inducted into the inaugural class of ITS America's ITS Hall of Fame in 2008.
Mr. Shields holds a BA in mathematics from Wichita State University and two degrees (an MA in history and an MBA) from the University of Chicago. In 2008, the University of Chicago Booth School of Business awarded Mr. Shields the Distinguished Alumni Award in the category of Entrepreneurship.