Membership Administrator

Job Summary

The role of the Membership Administrator sits within the Membership Team to manage membership records, send out member communications and administer the member renewal and induction process.

Contract: 6 month contract with possibility of extension

Salary: £14,000 per annum

Hours: 2 days per week

Holidays: 23 days per annum (pro rata)

Key Responsibilities

  • Collate and keep up to date membership records, to include key personnel and engagement information
  • Send out member communications on behalf of the team
  • Be a point of contact for member enquiries
  • Administer the Renewal and Induction processes
  • Contribute to the delivery of the recruitment, engagement and retention strategy by sending out and following up communications
  • Manage member invites and attendance lists to FISITA meetings and record event attendance

Other Responsibilities

  • Manage member elections onto the Executive Board, Council, Committees and groups
  • Organise the annual FISITA Executive Board and Council meetings, including venue search and selection, schedule development, production and distribution of meeting materials pre, during and post event

Personal Specification


  • Positive and flexible attitude to work, particularly new initiatives
  • Exceptional organisational skills, accuracy and attention to detail
  • Proficient in MS Office products including, Word, Excel and PowerPoint
  • Experience and working knowledge of membership organisations and committees
  • Excellent interpersonal and influencing skills including experience in providing direct support to senior management.
  • The ability to represent FISITA effectively and professionally. Producing clear and effective communications appropriate to the audience, utilising the most appropriate channel and in keeping with brand guidelines
  • Proactive, self-motivated and self-policing team player. The ability to accept responsibility for own area of work, identifying critical elements and working in a solution focused way to achieve
  • Willingness to contribute with a strong team ethic
  • The ability to work effectively with volunteers and supporters to deliver business goals
  • Proven track record co-working across an organisation
  • Ability to use a range of appropriate numerical and graphical skills in combination to measure progress and achieve goals/targets


  • Experience of working in the not-for-profit sector, preferably a technical association or learned society
  • Knowledge of the global automotive mobility industry
  • Experience of working with databases, CMS
  • Experience of working in an international organisation
  • Second language

To apply for this position please send a covering letter, explaining why you consider yourself a suitable candidate and a copy of your CV to Ms Kelly Williams, Director of Member Services via email at